Returns & Exchanges

Quality Guarantee

We want you to be satisfied with the quality of the products you order from Rob5 Designs. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

Color Consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

• Machine type

• Machine settings

• Paper types

• Humidity in the room

• When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided by you, we will cover the costs of a new order. This includes:

• Damage to the delivered products

• Errors in the number or quantity of the delivered products

• Lack of quality of the delivered product

Return Policy

We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.